1. Are all the classes free?
Yes, All classes are free at Fitness First.

2. What extras can I add to my membership?
If you are not yet a VIP/Dual membership, we recommend you to upgrade.

3. How do I use my free guest pass?
Every member can bring your friend or family to try our club. Please book your visit with our receptionist prior to the visit.

4. What is Corporate Membership?
It is a membership for your staff in the organization. We know there is difference in coropration, so variety of corporate membership is prepared to fit your requirement. Contact club for more details.

5. At what age is a membership at Celebrity Fitness, is this possible?
Our member must be 15 years and above.

6. Am I obligated to a long-term contract when I join Celebrity Fitness?
Not at all! As a member of IHRSA (International Health, Racquet & Sports club Association), Celebrity Fitness adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer.
For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

7. How much is membership at Celebrity Fitness?
Membership rates vary depending on the type of package that is best suited for you. Please contact your local Celebrity Fitness club where our staff will be happy to discuss all of their membership options and any special offer.

8. Can I purchase a membership as a gift?
Yes, you can buy a Celebrity Fitness membership as a gift. Just visit your local Celebrity Fitness club and speak with a membership consultant to learn more.

9. Can I workout while travelling overseas?
A Celebrity Fitness VIP/Dual membership will give you access to more than xx(total club of Celebrity Fitness) Celebrity Fitness clubs throughout Malaysia and Thailand. Whether you're travelling for business or pleasure, you can visit a Celebrity Fitness club near you. Ask our reception team for an International Passport before leaving the country.

10. How do I make a complaint?
You may drop your comment or feedback at the Hey Manager box which located at the reception counter or member lounge.

11. How do I pay for my Celebrity Fitness membership?
You can choose to pay by credit card, bank account. Cash is applicable in some case, kindly check with the club.

12. How old do I have to be to join Celebrity Fitness?
To join you must be 15 years old and above. We will only entertain members under 15 if they are obese, are under doctor advisement and take up personal training. All membership agreements for children under 20 years of age need to be authorised and signed by a legal guardian.

1. Can I bring a friend/guest to workout with me in the gym?
Yes, you may bring up to three guests with you to a Celebrity Fitness Club at any one time. Guests are required to complete a guest registration at the club. The next trial will be applied after 6 months. Please refer to the front desk for more information or speak to your membership consultant.

2. Can I freeze my membership? / put my membership on hold?
Yes, you can. We call our hold option - freeze. At Celebrity Fitness, we believe that exercise is a lifelong habit. That is why when it comes to freezing of your membership, it will only be for medical reasons or outstation/ overseas assignments for more than 2 weeks with written notice. For further information, please refer to our Front Of House.

3. What if I want to cancel my membership?
We hope you have really benefited from your time with us. However if you have to cancel your membership, please visit your nearest club where one of our receptionists will arrange someone to take you through the cancellation procedure. We offer a 7 day comfort guarantee which starts from the date you joined. To cancel your membership, you must tell us that you want to cancel your membership during your 7 day comfort guarantee period. We will then cancel your agreement and refund any dues paid during that period - all you will have paid is your non-refundable administration fee and Personal Training packages. If you are outside of the 7 day comfort guarantee you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period. Please note that cancellation is by appointment only. For further assistance, please speak our reception team in the club.

4. How do I use the lockers?
Your membership card gives you access to the lockers. For selected clubs with SmartCard locker system, you'll be able to exchange your membership card with a SmartCard to lock and unlock your chosen locker. Note: lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement. For further assistance, please speak our reception team in the club.

5. Are the team first aid trained?
Yes, we always have a number of first aiders on duty. In an unlikely event that someone is injured, there are also first aid boxes located at reception.

6. Who can I ask if I have trouble using the equipment?
Our fitness team are always there to help answer your questions if you get stuck.

7. Can my children wait for me in the members' lounge while I workout?
No. For the safety of the children and members, children are not allowed into the club.

8. What should I do if the fire alarm sounds?
Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

9. When's the quietest time to visit the club?
On weekdays the clubs are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere pay a visit just after lunch or in the afternoon.

10. How do I feedback about your products and services?
We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our club staff. If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible. You can also fill up the Hey Manager feedback form strategically placed in all clubs. Alternatively, please email your query via our online contact form. We also love to know what we're doing well too! So do tell us about your successes or about a Celebrity Fitness team member who’s made a difference.

11. What happens if I lose something in the changing rooms?
Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibilities at all times.

12. What if I lose my membership card?
Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.

13. Are there any social events for members and staff?
Yes, they're great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, just keep an eye on the member notices around the club.

14. What are the club opening hours?
Standard Operating Hours

Mon-Fri : 6.00 am - 10.00 pm
Weekend : 8.00 am - 9.00 pm
Public Holiday : 8.00 am - 8.00 pm

Open 24 Hours
- Samyan Mitrtown