Yes, you can. We call our hold option - freeze. At Celebrity Fitness, we believe that exercise is a lifelong habit. That is why when it comes to freezing of your membership, it will only be for medical reasons or outstation/ overseas assignments for more than 2 weeks with written notice. For further information, please refer to our Front Of House.

You can simply ask our receptionist for the club information. We have 2 Celebrity Fitness clubs and our sister gym 33 Fitness First clubs in Thailand and you will find out more about club location. It is a great opportunity for the new experience.

1. Are all the classes free?
   Yes, all the classes are free for members to join. Simply log in to Celebrity Fitness SEA App to check the schedule, book your spot, and you’re all set!
   
   
2. What extras can I add to my membership?
   If you look for a specific workout plan to achieve your goal, we recommend you a personal training package. Each personal trainer will tailor you the right workout to lead you to success faster, and of course, more fun.
   
   
3. How do I use my free guest pass?
   Every member can bring your friend or family to try the gym for free. Simply contact our friendly staff for more information.
   
   
4. What is Corporate Membership?
   It is a membership for your staff in the organization. We know there is difference in each corporation, so variety of corporate membership is prepared to fit your requirement. Contact club for more details.
   
   
5. How old do I have to be to join Celebrity Fitnesst?
   You must be 14 years and above to be eligible for a membership. All membership agreements for children under 20 years of age need to be authorized and signed by a legal guardian.
   
   
6. How much is membership at Celebrity Fitness?
   Membership rates vary depending on the type of package that is best suited for you. Please contact your local Celebrity Fitness club where our staff will be happy to discuss all of their membership options and any special offer.
   
   
7. Can I purchase a membership as a gift?
   Yes, you can buy a Celebrity Fitness membership as a gift. Just visit your local Celebrity Fitness club and speak with a membership consultant to learn more.
   
   
8. Can I workout while travelling overseas?
   A Celebrity Fitness VIP/Dual membership will give you access to Celebrity Fitness clubs throughout Malaysia and Indonesia. Whether you're travelling for business or pleasure, you can visit a Celebrity Fitness club near you. Ask our reception team for an International Passport before leaving the country.
   
   
9. How do I make a complaint?
   You may drop your comment or feedback at the club or scan our feedback QR code to leave us comments.
   
   
10. How do I pay for my Celebrity Fitness membership?
    You can choose to pay by credit card, bank account. Cash is applicable in some case, kindly check with the club.
    
    

1. What if I want to cancel my membership?
   We hope you have really benefited from your time with us. However if you have to cancel your membership, please visit your nearest club where one of our receptionists will arrange someone to take you through the cancellation procedure.
   
   We offer a 7 day comfort guarantee which starts from the date you joined. To cancel your membership, you must tell us that you want to cancel your membership during your 7 day comfort guarantee period. We will then cancel your agreement and refund any dues paid during that period - all you will have paid is your non-refundable administration fee and Personal Training packages. If you are outside of the 7 day comfort guarantee you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period. Please note that cancellation is by appointment only. For further assistance, please speak our reception team in the club.
   
   
2. How do I use the lockers?
   Your membership card gives you access to the lockers. For selected clubs with SmartCard locker system, you'll be able to exchange your membership card with a SmartCard to lock and unlock your chosen locker. Note: lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement. For further assistance, please speak our reception team in the club.
   
   
3. Are the team first aid trained?
   Yes, we always have a number of first aiders on duty. In an unlikely event that someone is injured, there are also first aid boxes located at reception.
   
   
4. Who can I ask if I have trouble using the equipment?
   Our fitness team are always there to help answer your questions if you get stuck.
   
   
5. What should I do if the fire alarm sounds?
   Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.
   
   
6. How do I feedback about your products and services?
   We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our club staff. If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible. You can also scan our feedback QR code strategically placed in all clubs. Alternatively, please email your query via our online contact form. We also love to know what we're doing well too! So do tell us about your successes or about a Celebrity Fitness team member who’s made a difference.
   
   
7. What happens if I lose something in the changing rooms?
   Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibilities at all times.
   
   

WHAT DATA DOES THE APP COLLECT, AND HOW WILL IT BE USED?
Protecting your privacy is important to us. Please review our Privacy Policy for a description of our privacy policies and an explanation of how we may use any personal data collected in the course of your use of the App. We and/or our third party service providers may collect information about your location when you use or access the App. The location data we collect varies in degree and is dependent upon data from your device through settings you activate on your device; or other location sources such as IP address. You may disable the collection and use of your location data through your browser, operating system or device-level settings.

Read more of our Privacy policy

CHANGE POLICY
Fitness First and Celebrity Fitness reserve the right to alter any of the clauses contained herein in compliance with local legislation, to meet its global policy requirements, and for any other purpose deemed necessary by the Company.